Delivery & Returns

Delivery

Most items will be dispatched within 7-14 days, often sooner but may be a little longer at busier times.  Custom made items and ‘made to order’ items such as commissions, bridles, headcollars, cattle halters etc may take longer, so please allow up to 1 month for delivery. If you require items more urgently please contact me, and I will try my hardest to meet your requirements.

UK Delivery

All orders will be dispatched by class Royal Mail Tracked 24 Delivery. Postage & packing will be charged at £5.95 GBP per order. Tracking information can be supplied on request.

European  and International Delivery
Delivery outside the UK is by special request only so please contact me for details.

Returns, Cancellations and Refunds

If you need to return an item(s) for an exchange or for a refund, please notify me within 14 days of receipt. Then please repackage carefully and return in original unused condition with label(s) attached, within 28 days of purchase. Please enclose your Packing Slip with your contact details, Invoice or Order number, reason for return and item(s) you would like in exchange. Please obtain Proof of Posting.

Unfortunately, I am unable to provide a free returns service. If you would like to exchange an item, the replacement will not be dispatched until the original item has been received by me. Postage will be charged at my standard rates when replacement items are dispatched.
International customers please contact me to arrange a return or refund.
I regret that refunds and replacements cannot be given for specially commissioned goods or non-standard sized items, unless in the unlikely event that the item(s) are found to be faulty.
Refunds & exchanges will not be given for items damaged through misuse. All refunds will be given within 30 days of cancellation or return, taking into account the original method of payment.
Please send Returns to:- ESB Leather, 2 Old Letton Court Cottages, Letton, Hereford. HR3 6DT (UK)