Christmas Delivery Times

Time to get your Christmas orders in - dreamstime s 35609016last date for Christmas orders is Friday 11th December!
Delivery times may be a little longer from now on as seasonal demand for orders is increasing. Please allow up to 14 working days for standard items. I can't promise delivery in time for Christmas for bespoke commissioned items though. 

All orders of £75 or more will include a free 65ml Sedgwicks Leathercare and free UK delivery!

Due to the escalating Covid 19 situation, I have updated my Terms and Conditions.If you need to return an item for any reason, please contact Emma first as a longer returns period can be arranged to allow for delays caused by the restrictions. Please do not return anything to ESB Leather if you have Covid 19 symptoms or have been in contact with anyone who has, until your isolation period is completed.

Please keep safe and well everyone. Emma x

 

Welcome to the website of ESB leather, owned by Emma Baker-Jones. If you continue to browse and use this website, you are agreeing to comply with the following terms and conditions of use, which together with our Privacy and Cookie policies, govern the use of this website and our relationship with you. If you disagree with any part of these terms and conditions, please don't use this website.

'ESB Leather', Emma Baker-Jones, 'us' or 'we' refers to the owner of the website and our office is at 2 Old Letton Court Cottages, Letton, Hereford HR3 6DT. The term 'you' refers to the user or viewer of our website.

The following terms of use of this website are:

  • The content of the pages of this website is for your general information and use only. It may be updated or change without notice.
  • Your use of any information or materials on this website is entirely at your own risk, for which we will not be liable. It will be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Returns, Cancellations and Refunds

If you need to return your purchase for a refund or an exchange, please notify me ASAP and within 14 days of receipt, and return it unused with the original packaging and labels for a replacement or refund, within 28 days. Please return by Royal Mail and obtain a proof of posting certificate. Unfortunately I am unable to provide a free returns service.

If you would like to exchange an item, the replacement will not be despatched until the original item has been received by me. Postage will be charged at my standard rates when replacement items are despatched.

International customers please contact me to arrange a return or refund.

Unfortunately refunds and replacements cannot be given for specially commissioned goods or non-standard sized items, unless in the unlikely event that the item(s) are found to be faulty or incorrect. Refunds & exchanges will not be given for items damaged through misuse.

All refunds will be given as soon as the items are received by ESB Leather, and will be made via the original method of payment.

Receipts and Billing

You will receive a detailed confirmation email of your order, when it is submitted stating the total amount payable, including delivery charges. You will receive a separate receipt of payment and an emailed despatch confirmation. Tracking information can be provided on request.

Delivery
Most items will be despatched within 14 working days but may be longer at busier times.  Custom made items and 'made to order' items such as bridles, headcollars, cattle halters etc may take longer, so please allow up to 28 days for delivery. If you require goods more urgently please contact me, and I will try to meet your requirements.

UK Delivery
Orders up to £60.00 GBP will be despatched by standard first class post. Postage & packing will be charged at £3.95 GBP per order.

Orders over £60.00 GBP will be despatched by 1st class Royal Mail Signed For Delivery and will require a signature. Postage & packing will be charged at £4.95 GBP per order.

Orders of £100.00 GBP or more will be despatched free of charge by 1st class Royal Mail Signed For Delivery and will require a signature.

European Delivery
All orders will be despatched by Royal Mail International Tracked and Signed for service. Postage & packing will be charged at £15.50 GBP per order.
Postage is charged at cost so if the actual cost on despatch is less than this amount, you will be credited the difference.

Rest of World Delivery
All orders will be despatched by Royal Mail International Tracked & Signed service. Postage & packing will be charged at £27.00 GBP per order.
Postage is charged at cost so if the actual cost on despatch is less than this amount, you will be credited the difference. 

Complaints and Faulty Goods

I will provide the option of a full refund or replacement of goods within a reasonable time, if the goods turn out to be faulty or different from those the customer ordered.
All refunds will be given as soon as the item(s) are received by ESB Leather, and will be made via the original method of payment.
Complaints will be dealt with fairly, confidentially and speedily.

Customer Support and Service

Please contact me for advice or assistance with any queries, by telephone on +44(0)1981 500540, Monday to Friday from 9.00am to 5.00pm. Calls are charged at standard rate. Alternatively email This email address is being protected from spambots. You need JavaScript enabled to view it. You can also use the Contact Emma page.

COVID 19 Pandemic

Since early 2020 we have all been affected by various risks and restrictions imposed by this pandemic. As a business, ESB Leather and Emma Baker-Jones have been implementing all of the official government advice for safety, in order to keep us and you safe.
Visitors to my workshop are now only permitted by prior arrangement and with strict social distancing measures.
If for any reason you need to return an item to ESB Leather, please contact Emma first. Returns can only be accepted if you have no Covid 19 sypmtoms and have not been in contact with anyone who has, until your isolation period is complete.
A longer return period can be arranged if you are unable to return within the usual 28 days after receiving the goods.