Welcome to the website of ESB leather, owned by Emma Baker-Jones. If you continue to browse and use this website, you are agreeing to comply with the following terms and conditions of use, which together with our Privacy and Cookie Policies govern the use of this website and our relationship with you. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'ESB Leather', Emma Baker-Jones or 'us' or 'we' refers to the owner of the website whose office is PO Box 101, Letton, Hereford HR3 6YQ. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Your use of any information or materials on this website is entirely at your own risk, for which we will not be liable. It will be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Returns, Cancellations and Refunds

If you decide to return your purchase for a refund or an exchange, please notify me within 14 days of receipt and return it unused with the original packaging and labels for a replacement or refund, within 28 days. Please return by Royal Mail Recorded Delivery or obtain a proof of posting certificate. Unfortunately I am unable to provide a free returns service.

If you would like to exchange an item, the replacement will not be despatched until the original item has been received by me. Postage will be charged at my standard rates when replacement items are despatched.

International customers please contact me to arrange a return or refund.

I regret that refunds and replacements cannot be given for specially commissioned goods or non-standard sized items, unless in the unlikely event that the item(s) are found to be faulty. Refunds & exchanges will not be given for items damaged through misuse.

All refunds will be given within 30 days of cancellation or return, taking into account the original method of payment.

Receipts and Billing

You will receive a confirmation email of your order, when it is submitted stating the total amount payable, including delivery charges. You will receive a receipt of purchase with the goods or via email, when they are delivered.

Delivery
Most items will be despatched within 7 working days but may be longer at busier times.  Custom made items and 'made to order' items such as bridles, headcollars, cattle halters etc may take longer, so please allow up to 21 days for delivery. If you require goods more urgently please contact me, and I will endeavour to meet your requirements.

UK Delivery
Orders up to £60.00 GBP will be despatched by standard first class post. Postage & packing will be charged at £3.75 GBP per order.

Orders over £60.00 GBP will be despatched by 1st class Royal Mail Signed For Delivery and will require a signature. Postage & packing will be charged at £4.75 GBP per order.

Orders of £100.00 GBP or more will be despatched free of charge by 1st class Royal Mail Signed For Delivery and will require a signature.

European Delivery
All orders will be despatched by Royal Mail International Tracked and Signed for service. Postage & packing will be charged at £15.50 GBP per order.
Postage is charged at cost so if the actual cost on despatch is less than this amount, you will be credited the difference.

Rest of World Delivery
All orders will be despatched by Royal Mail International Tracked & Signed service. Postage & packing will be charged at £27.00 GBP per order.
Postage is charged at cost so if the actual cost on despatch is less than this amount, you will be credited the difference. 

Complaints and Faulty Goods

I will provide the option of a full refund or replacement of goods within a reasonable time, if the goods turn out to be faulty or different from those the customer ordered. I will give all refunds as soon as possible, at the latest within 30 days of agreeing to give a refund, taking into account the original method of payment.

Complaints will be dealt with fairly, confidentially and speedily.

Customer Support and Service

Please contact me for advice or assistance with any queries, by telephone on +44(0)1981 500540, Monday to Friday from 9.00am to 6.00pm. Calls are charged at standard rate. Alternatively email This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. You can also use the Contact Emma page.